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CounselEAR Noah Cloud Setup & Troubleshooting
CounselEAR
Overview
This video tutorial guides users through the setup and troubleshooting of Noah Cloud, a system that integrates audiology data with the Counselor software. It covers the initial download and installation process, emphasizing the importance of closing Noah, disabling antivirus software, and following on-screen prompts. The tutorial also details how to launch Noah Cloud from both patient profiles and patient visit screens, and explains the function of the Counselor Synergy module for data transfer. A significant portion is dedicated to troubleshooting common issues, particularly when Noah data appears missing due to patient profile mismatches or naming inconsistencies, and demonstrates how to merge duplicate or inactive patient profiles to consolidate data.
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Chapters
- Download the Noah Cloud installer from the provided email link.
- Before launching, ensure Noah is closed and temporarily disable antivirus/popup blockers to prevent interference.
- Launch the downloaded file and follow the on-screen prompts; allow 5-10 minutes for the installation.
- The installation must be performed on each computer where Noah Cloud will be used, typically starting with fitting and testing computers.
Proper installation ensures that Noah Cloud is correctly set up on your system, enabling seamless integration with your audiology workflow and preventing data loss or access issues.
Disabling Trend Micro or Norton antivirus for a set duration (e.g., 10-30 minutes) during the download and installation of the Noah Cloud file.
- After installation, verify that individual staff members are enabled for Noah Cloud access.
- Navigate to the user's profile, then to the security area, to confirm their permission to launch Noah and perform activities.
- This administrative check is crucial if a staff member reports difficulty launching Noah Cloud.
Ensuring each user is properly authorized prevents access issues and confirms that the system is configured correctly for your team.
Checking a user's profile under the 'Security' section to ensure the option allowing them to launch Noah is enabled.
- Noah Cloud can be launched directly from a patient's profile via the 'Actions' menu.
- Alternatively, it can be launched from within a patient's visit screen, useful for immediate data programming or review.
- Existing audiology modules (e.g., Phonak, Widex) installed on the computer remain functional after Noah Cloud setup.
- The Counselor Synergy module facilitates precise data transfer between Counselor and Noah, allowing import or export of audiometric and impedance data.
Understanding how to launch Noah Cloud and utilize the Synergy module allows for efficient data management and integration of audiology test results into patient records.
Using the Synergy module to import audiogram and impedance data from a patient's visit into Noah.
- A common issue is not seeing expected Noah data for a patient, often due to naming inconsistencies between Counselor and Noah.
- This can occur if the patient's name was entered differently (e.g., nickname, misspelling, or added suffixes) in standalone Noah compared to Counselor.
- To resolve this, broaden your patient search in Counselor to include inactive and deceased patients, and check for variations in names or dates of birth.
- If a correct but inactive profile is found, merge it with the active Counselor profile to consolidate all associated Noah data.
Resolving data discrepancies ensures that all historical patient audiology information is accessible and accurately linked within Counselor, preventing data loss.
Searching for 'James Smith' (inactive) and merging that profile with the active 'Jim Smith' profile when Noah data is missing from the active record.
- The 'Merge Patient' function consolidates data from duplicate or inactive profiles into a primary profile.
- This process combines not only Noah data but also insurance, appointments, invoices, documents, and tasks.
- When merging, select the profile that contains all desired information (demographics, history) as the primary one.
- After merging, relaunch Noah Cloud from the primary profile to verify that all consolidated data is now accessible.
Merging patient profiles ensures data integrity and a complete patient history by consolidating all information, including critical Noah data, into a single, accessible record.
Merging a 'Noah-only' profile created during an import with the main patient profile that contains demographic and appointment history.
- If the Counselor Synergy module is not installed or needs updating, it can be accessed via the 'Help' menu.
- The update process is quick, typically taking 1-2 minutes.
- Follow the on-screen prompts to download and install the latest version of the Synergy module.
- Like other modules, Synergy must be installed or updated on each computer using Noah Cloud.
Keeping the Synergy module updated ensures optimal performance and compatibility for data transfer between Counselor and Noah.
Accessing the 'Help' menu and selecting the option to install or update the Synergy module.
Key takeaways
- Proper installation of Noah Cloud requires disabling security software and ensuring Noah is closed.
- User permissions must be verified in staff profiles to allow Noah Cloud access.
- Noah Cloud can be launched from patient profiles or visit screens, and existing modules remain intact.
- The Counselor Synergy module is essential for managing data flow between Counselor and Noah.
- Missing Noah data is often due to patient naming inconsistencies; broaden searches and merge profiles to resolve.
- Merging patient profiles consolidates all data types, including Noah history, into a single record.
- Regularly update the Synergy module via the Help menu for continued functionality.
Key terms
Noah CloudCounselor SoftwareInstallationAntivirus SoftwarePopup BlockersUser ProfileSecurity AreaPatient ProfilePatient VisitCounselor Synergy ModuleData TransferAudiometric DataImpedance DataTroubleshootingInactive PatientsDeceased PatientsMerge PatientDuplicate Profiles
Test your understanding
- What are the essential preliminary steps before installing Noah Cloud to ensure a smooth process?
- How can you verify if a staff member has the correct permissions to use Noah Cloud?
- Describe the two primary locations within Counselor where Noah Cloud can be launched.
- What is the most common reason for not finding a patient's Noah data in Counselor Cloud, and how is it typically resolved?
- What types of information are consolidated when merging two patient profiles in Counselor?