16:35
OnBoarding: Konsekuensi Pelanggaran
Dako Brand & Communication
Overview
This video outlines the consequences of violating rules and policies, particularly for interns and new team members. It details common infractions like lateness and poor communication, explaining the specific penalties associated with each. The video emphasizes the importance of discipline, proactive communication, and adherence to SOPs, noting that rules and consequences are established based on past incidents and are subject to change through team discussion. The ultimate goal is to foster a disciplined and efficient work environment.
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Chapters
- Violations of general rules have team-wide consequences, while specific SOS divisions (IT, Visual, Marketing) have their own detailed penalty structures.
- Lateness is defined as arriving at or after the scheduled start time.
- To avoid being late, individuals must calculate their departure time based on commute distance and schedule, aiming to arrive before the official start time.
- The consequence for lateness is purchasing snacks for colleagues who arrived on time, with the cost escalating by Rp5,000 for every 5 minutes of delay.
Understanding the lateness policy and its specific, escalating financial penalty encourages punctuality and personal responsibility for time management.
If the scheduled start time is 8:00 AM and you arrive at 8:07 AM, you must buy snacks costing Rp10,000 for colleagues who arrived on time, as this is the second 5-minute interval past the start time.
- When facing work-related obstacles (e.g., being stuck, unsure about content, or encountering technical issues), it is mandatory to communicate these challenges to your PIC or officer before taking independent action.
- If a brief or instruction is unclear, actively ask questions rather than remaining silent or giving a false understanding.
- All work progress, regardless of how small, must be documented and reported daily in the Notion project document, including photos, videos, or screenshots as evidence.
- If encountering issues during progress reporting, detail the problem (e.g., difficulty with color choices due to contrast needs) in the report.
Clear and consistent communication, along with diligent progress reporting, ensures that issues are addressed promptly, prevents misunderstandings, and maintains project transparency.
If you are designing and are unsure about the color scheme, you must first inform your PIC about this dilemma and your proposed solutions before experimenting extensively on your own.
- Responding to mentions or messages from officers, team members, or POs is mandatory, even if it's outside work hours (e.g., acknowledging and stating you'll address it the next day).
- Failure to respond during work hours requires more active communication.
- If a response is not received, follow-up via phone call is permissible.
- Intentionally ignoring a phone call after not responding to messages is a serious violation with consequences determined by the respective officer.
Prompt responses and adherence to follow-up procedures demonstrate respect for colleagues' time and ensure that critical information is not missed, preventing project delays.
If an officer messages you at 5:30 PM about a task and you don't reply, they have the right to call you. If you ignore the call intentionally, it's a violation.
- Underestimating or trivializing any violation, even minor ones, can escalate it into a more serious offense.
- Rules, SOPs, and consequences are established and updated based on past incidents and team discussions to maintain discipline.
- If a new situation arises that isn't covered by existing rules, officers will discuss and create new guidelines and consequences with the team.
- Feedback and suggestions for improving consequences or rules are welcomed through open communication.
Understanding that rules evolve based on experience and are open to discussion fosters a sense of shared responsibility and encourages proactive engagement in maintaining a fair and effective work environment.
If a new type of communication breakdown occurs that wasn't previously addressed, the team will discuss it, define it as a violation, and agree upon a specific consequence for future occurrences.
Key takeaways
- Punctuality is crucial, and lateness incurs a quantifiable financial penalty for the individual.
- Proactive and clear communication is mandatory for reporting obstacles, seeking clarification, and updating progress.
- All work activities and progress must be meticulously documented and reported daily.
- Ignoring or delaying responses to team communications can lead to escalated follow-up actions and potential violations.
- Rules and consequences are dynamic, created from past experiences, and subject to team discussion and improvement.
- Even minor infractions can become significant violations if they are perceived as being disregarded or trivialized.
- The primary purpose of rules and consequences is to instill discipline and ensure efficient workflow.
Key terms
Konsekuensi PelanggaranKeterlambatanPIC (Person In Charge)OfficerSOS (Support/Service Operations)DAKONotionReport ProgressBriefGosting
Test your understanding
- How is lateness defined, and what is the specific penalty structure for arriving late?
- What are the mandatory communication steps when encountering a work-related obstacle or unclear instructions?
- Why is daily progress reporting in Notion essential, and what should it include?
- What actions are considered violations regarding response times to team communications, and what happens if these are ignored?
- How do rules and consequences evolve within the team, and what is the process for addressing new types of violations?